The Surgery Bromyard RdKnightwickWorcester, WR6 5PHTel: 01886 821279
The doctors welcome new patients who move to within our practice area and are not currently registered with another local doctor.
Please click on the link below and enter your postcode to find out if you live within our catchment area
Knightwick Surgery Catchment Area
You can also view our catcment area here:
Knightwick Surgery Boundary Map
If you would like to register with the practice and live within the practice area please contact the surgery for a registration pack. Photo ID will be required in order to register. You will be asked to complete a New Patient Questionnaire and offered a New Patient Health Check when you join the practice.
When you register with the practice you will be nominally registered with one of the doctors. This does not mean you have to see this doctor. You can ask to see the doctor of your choice for any consultation. If you have already discussed a problem with one of the doctors it would seem sensible to try to see that doctor for follow up. For a new problem, please feel free to see any of the doctors.
Medical treatment is available from the date of registration. Please contact reception for further information.
Welcome to Knightwick Surgery
In this pack you will find all the forms you need to
register with us as well as information to help you make the best use of our services.
Please complete the following:
Registration form – this is needed to register you as a patient and allows us to transfer your medical notes from your previous Practice.
New Patient Health Check Questionnaire – this will provide us with information we can use until we receive your notes. You will be invited for a new patient health check.
New Patient Health Check form.pdf
Medication Collection form – please complete this if you will require other people to collect your medication.
Medication Collection form
Patient Online Access registration form – please complete the form below for online access to your medical records and to enable you to book appointments and order repeat medication online. This gives you access to view limited parts of your record which includes medication, allergies and adverse reactions.
If you require access to view other parts of your record, such as test requests, please contact Reception.
Please note we are currently unable to offer proxy access for children and dependents due to data Protection legislation.
Standard Access to medical records online.pdf
Online Access information
Summary Care Record (SCR) opt out form - you will need to fill this out to let us know if you wish to have a Summary Care Record created for you or not (see link 10 on right for more information about the SCR)
Summary Care Record form
Please return completed forms to Reception.
We require photo ID and proof of address before we can register you. Patients over 15 years need to be present with their ID at time of registration.
If you wish to pre-register click on this link Pre-registration Form to open the form. When you have completed all of the details, click on the "Send" button to mail your form to us. If you use this form you MUST present identification and proof of address at the surgery within 14 days or your registration will not be completed. You will also be required to sign the registration form at this time.
Acceptable forms of ID are photographic driving licence or passport. Each patient must attend with their own photo ID in order for identity to be verified.
Please note that children under 15 years of age do not require photo ID for registration.
Acceptable proof of address include utility bills less than 3 months old, council tax bill, rental agreement or bank statements.
When you register you will also be asked to fill out a medical questionnaire. This is because it can take a considerable time for us to receive your medical records. The online version of this questionnaire is available here:
Online medical questionnaire for new patients which you may fill out and send to us.
Note that by sending the form you will be transmitting information about your self across the Internet and although every effort is made to keep this information secure, no guarantee can be offered in this respect.
Alternatively you may print off a registration form, fill it out and bring it in with you on your first visit to the practice.
A booklet containing information about the Surgery is available for download here
Patient Information Booklet Nov 2016
These fact sheets have been written to explain the role of UK health services, the National Health Service (NHS), to newly-arrived individuals seeking asylum. They cover issues such as the role of GPs, their function as gatekeepers to the health services, how to register and how to access emergency services.
Open the leaflets in one of the following languages
Knightwick Surgery Values
OUR RESPONSIBILITIES TO YOU
We are committed to giving you the best possible service. This will be achieved by working together. You will be treated as a partner in the care and attention you receive.
You will be treated as an individual and will be given courtesy and respect at all times, irrespective of your ethnic origin, religious belief, personal attributes or the nature of your health problems.
Following discussion, you will receive the most appropriate care, given by suitably qualified people. No care or treatment will be given without your informed consent.
We run an appointment system in this practice. You will be given a time at which the doctor or nurse hopes to be able to see you.
We will try to ensure that you are seen on time but some consultations take longer than others and we have no way of knowing about this in advance. If there is a patient with an emergency or a serious problem we will give them priority. When there is a prolonged delay an explanation will be given by the receptionist.
We will provide you with information about how to make suggestions or complaints about the care we offer. We want to improve services; we will therefore welcome any comments you have.
We will try to answer the phone promptly and to ensure that there are sufficient staff to do this.
Results of investigations are important. You will normally be told how you will be informed of results. If you do not know, please check with reception to see whether you should make an appointment.
We will give you full information about the services we offer. Every effort will be made to ensure that you receive information which directly affects your health and the care being offered.
It is our job to give you treatment and advice. In the interest of your health it is important for you to understand all the information given to you.
The practice will offer patients advice and information on: steps they can take to promote good health and avoid illness and self-help which can be undertaken without reference to a doctor in the case of minor ailments.
WHAT WE ASK FROM YOU IN RETURN
Help us to help you. Please:
Read the leaflets we give you when you register.
Tell us if your personal details, address, etc. change.
Tell us, as soon as possible, if you cannot keep an appointment.
Only ask for home visits if you or the patient is too ill to come to the surgery.
Ask for more than one appointment if you want more than one patient seen.
If we are running late please be patient; on other occasions it might be you that needs the extra time. Please do not blame the receptionists.
Follow our lifestyle advice for best results.
Treat all our staff courteously.
Note that if anyone threatens, abuses or assaults us we may inform the police and, acting within NHS guidelines opt to remove that patient from the practice list.
Zero Tolerance Policy
Any violence, abuse or aggression directed towards any member of staff by a patient is instantly reported to the Practice Manager.
If necessary, we will inform the police and legal action will be taken. The Practice has the right to remove the patient from the Surgery list.
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