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Traditional General Practice in a Changing World

 At Knightwick Surgery we are proud to offer the highest standard of patient-centred healthcare

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PLEASE CLICK HERE FOR IMPORTANT INFORMATION ON OUR SERVICES DURING THE CORONAVIRUS OUTBREAK

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APPOINTMENTS

We have now restarted our online booking system for patients registered with Patient Access. Our GPs are currently operating telephone consultations only so please do not visit the surgery for your appointment. You will be contacted as near to your appointment time as possible.

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IMPORTANT INFORMATION ABOUT SCAMMERS

There is heightened coverage around the world concerning the recent Coronavirus outbreak.

Unfortunately fraudsters are targeting the vulnerable and worried and exploiting current circumstances to take advantage of public fear and concern.

We have been made aware that some of our patients are receiving phone calls, texts and letters from fraudsters pretending to be related to the NHS. They will try and obtain your personal details and in particular your NHS number. We will never ask you for this.

Scammers are sophisticated, ruthless and opportunistic and will try many ways to get the information they want. They often target the vulnerable so please make relatives and friends aware. You should never release personal details to anyone who contacts you unless you are absolutely certain they are who they say they are and that they have a right to obtain that information from you.

If you are in any way suspicious, do not give any details over the phone, hang up and then ring us to confirm.

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Collecting Medication during Coronavirus outbreak

To minimise patient / staff contact, we are now operating an in-car collection system at the surgery. This operates between 10am-12pm and 4pm-6pm. Please only collect medication between these times.

Please drive into the car park when a space is available. The bays are now all now numbered.

DO NOT LEAVE YOUR CAR - instead ring us on 01886 821279 and let us know your bay number. Someone will bring your medication to you.

Payment will be taken by card over the phone to avoid cash changing hands. If you have a payment exemption, please let us know what type so we can complete the back of the prescription form on your behalf. 

Please be patient when ringing in. We will answer your call as soon as possible.

You can view a video of the new system in action on our Facebook page at:

Medication Collection

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GP ADVICE ONLINE

If you are a patient registered with Knightwick Surgery, you can now submit your NON-URGENT queries to a GP online. The service contains lots of information and self-help guides that may answer your questions but if not, you can submit a form online which we will respond to within two working days. Follow the link below for more details.

If you are registered for Patient Access online services

 PLEASE CLICK HERE 

to log in to your account in the normal way and follow the link to submit your online query. This will ensure your query is linked directly to your medical record.  

If you are not registered for Patient Access please click on the button below

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Dementia Friendly Community

Did you know that our area is a Dementia Friendly Community? A great group of people throughout the community are working hard to provide services and support for those living with dementia.

Follow the link on the right for details of events near you!

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WE WELCOME YOUR FEEDBACK

Please help us collect information about our service by clicking on the survey below and/or by completing the Friends & Family Test which can be found by following the link on the right.

SAFEGUARDING

If you have any worries about the wellbeing of a vulnerable child or adult, please follow the link below for information on how to report your concerns

http://www.worcestershire.gov.uk/wsab

THE RURALS CARE SERVICES

TO CONTACT OUR DISTRICT NURSING, OCCUPATIONAL THERAPY OR PHYSIOTHERAPY TEAMS PLEASE CALL THE RURAL NEIGHBOURHOOD TEAM HUB ON 01584 812451 (7.30am - 6.30pm 7 days per week.) If there is no reply, please leave a message on the answerphone which is monitored on a regular basis and someone will get back to you.

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       Citizens Advice

Your local Citizens Advice Bureau Community Liaison Volunteer will be at Knightwick Surgery every Friday to help you access advice. No appointment necessary - just come along between 10am - 12pm   


(Site updated 19/05/2020)
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