Appointments

By Phone:

Please telephone Knightwick 01886 821697 or 821279

We can always see you on the same day if your problem is urgent. Please inform the receptionist appropriately. Urgent appointments should not be used for routine matters. 

• Please cancel your appointment if you are unable to attend.
• All consultations by appointment
• Available Doctors / Nurses may vary

Online:

Doctors appointments are now available to book online.

Please see Reception for a registration form and further instructions.

Additional Information

There is wheelchair access to all surgery premises. 

Specimens (Blood tests, urine samples, etc.) go to the hospital via a courier service which leaves the surgery at 11:30am on week days.

Home Visits

If possible please try to telephone reception before 10am if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.

If you are too ill to leave home, please stay where the Doctor can examine you easily, preferably in bed.

If you are unable to attend for your appointment, please let us know as soon as possible so the time can be offered to someone else.

If you arrive late for your appointment, people who are booked in after you may already be waiting. It is unfair to delay patients who have arrived on time. We will still do our best to see you if you have arrived late, but you may be asked to wait until you can be fitted in.

Appointments are monitored by our system and we are alerted to patients who regularly fail to attend their appointments without letting us know. The majority of patients do inform us if they cannot attend.

Please do cancel appointments wherever possible.   

   Our Doctors and Nurses do sometimes run late!

This can be for several reasons:

• 
  
  An unexpected emergency may have occurred

• 
  
  A patient may require more time than has been allocated

• 
  
  Equipment may malfunction

• 
  
  A consultation may be interrupted by other staff needing urgent advice

• 
  
  Patients may arrive late so increasing time pressures

Sometimes, patients just need a bit of extra time to talk things through.

We know delays can be frustrating and we do our best to run on time.

We will keep you informed of any delays so please be patient.