During the Coronavirus outbreak:

DO NOT COME TO THE SURGERY IF YOU OR ANYONE IN YOUR HOUSEHOLD HAS A FEVER, LOSS OR CHANGE TO SENSE OF TASTE OR SMELL AND/OR NEW CONTINUOUS COUGH - PLEASE RING US INSTEAD

Appointments

We will only be offering telephone appointments unless the GP has decided you need to be seen in a face to face appointment.

You will be helped by the reception staff who can advise the best course of action for you.

Please telephone Knightwick 01886 821697 or 821279 between 8am-10am / 12pm-4pm / 6pm-6.30pm

Please do not call between 10am-12pm and 4pm-6pm as we are taking calls from people collecting medication

Online:

You will only be able to book telephone appointments online during the outbreak.

We also have the facility for you to contact the GP via our online consultation service but please only use this for NON-URGENT queries as it may take us up to 2 working days to respond.

PLEASE CLICK HERE FOR ONLINE CONSULTATIONS

This service is also available from the Patient Access website for those patients registered for online access.

Ordering medication:

Please order your medication online where possible as this reduces the amount of paper requests our staff have to handle as well as the number of people visiting the surgery.

If you wish to sign up for online ordering please email your details to knightwick.surgery@nhs.net

We also have a staff member contacting patients to get them signed up. If you struggle with technology or need an email address we are working with local Citizens Advice Volunteers who can help you get everything working. Just let us know if you are happy for us to pass your contact details on to them so they can call you to help.

If you are over 70 or self-isolating for other reasons and have no way of ordering your medication, please call 01886 886270 between 10am - 2pm. Please leave a message if there is no answer, stating your name, date of birth and medication required. We will not ring you back but please be assured your message will be dealt with.

This is a dedicated phone line for medication orders for this group of patients so please do not use it for other enquiries, which should go through to our reception staff on the usual numbers.

 PLEASE ALLOW 5 WORKING DAYS BEFORE COLLECTING YOUR MEDICATION

Collecting Medication during Coronavirus outbreak

To minimise patient / staff contact, we are now operating a collection system at the dispensary hatch just inside the surgery. This operates between 10am-12pm and 4pm-6pm. Please only collect medication between these times.

Please ensure you wear a face covering when collecting medication

There is a strict one in / one out policy and patients are reminded to maintain social distancing while queuing.

Payment will be taken by card only to avoid cash changing hands. If you have a payment exemption, please let us know what type so we can complete the back of the prescription form on your behalf. 

Please be patient when queueing. We will help you as soon as possible.

DO NOT COME TO THE SURGERY IF YOU OR ANYONE IN YOUR HOUSEHOLD HAS A FEVER, LOSS OR CHANGE TO SENSE OF TASTE OR SMELL AND/OR NEW CONTINUOUS COUGH - PLEASE RING US INSTEAD

If you are self-isolating:

If you have no way of collecting your medication, we have an army of volunteers who may be able to help. You will need to give us your consent for us to pass your medication to them along with your name, address and contact number. Please call Reception and we will help you with this. Some volunteers may also be able to help with shopping or giving you a call now and then for a chat.

Ring us:

Please call us on 01886 821279 or 01886 821697 

Online:

We now have the facility for you to contact the GP via our online consultation service but please only use this for NON-URGENT queries as it may take us up to 2 working days to respond.

PLEASE CLICK HERE FOR ONLINE CONSULTATIONS

This service is also available from the Patient Access website for those patients registered for online access.

Email:

Please email knightwick.surgery@nhs.net. Please note this should not be used for urgent enquiries and there may be a delay in us replying.

Facebook:

You can follow us on Facebook which has up to date advice and news. Please DO NOT use facebook to ask medical queries and please be advised that while we try to respond to all comments as soon as possible, this is not the best way to contact us for advice.

The surgery is working hard to provide a safe service for all our patients. To do this, the safety of our staff is paramount. Without them, we cannot stay open.

We therefore have the following measures in place:

Conducting a risk assessment to ensure safety is maintained for all. The results of this are displayed on the waiting room window - visible from the car park.

Protective equipment provided to all staff including gloves, masks, aprons and scrubs.

Enforcing stringent hygiene practices including hand-washing, wipes for hard surfaces, dedicated crockery etc.

Providing dedicated emollients for each member of staff to protect their hands after hand-washing.

Allowing home working for all staff who may be in a high risk category and/or cannot come to work for other reasons.

Operating, as far as possible, the 2m rule while dealing with patients.

Minimising contact between patients and staff by cancelling all non-urgent appointments.

Operating an system for patients collecting medication during certain times only.

Using volunteers to help reduce footfall at the surgery by delivering medications to vulnerable patients.

Liaising with neighbouring practices, the wider NHS groups and community and volunteer sectors to implement future planning.

DO NOT COME TO THE SURGERY IF YOU OR ANYONE IN YOUR HOUSEHOLD HAS A FEVER, LOSS OR CHANGE TO SENSE OF TASTE OR SMELL AND/OR NEW CONTINUOUS COUGH - PLEASE RING US INSTEAD

There are a number of useful websites and self-help resources designed to help people deal with some of the understandable anxiety many are facing at the current time. 

Anxiety UK https://www.anxietyuk.org.uk/blog/health-and-other-forms-of-anxiety-andcoronavirus/

OCD-UK https://www.ocduk.org/ocd-and-coronavirus-top-tips/

Every Mind Matters https://www.nhs.uk/oneyou/every-mind-matters/

World Health Organization https://www.who.int/docs/defaultsource/

coronaviruse/mental-health-considerations.pdf?sfvrsn=6d3578af_8

BABCP Covid-19 Anxiety Blog http://letstalkaboutcbt.libsyn.com/coping-withanxiety-

about-coronavirus

Psychology tools: https://www.psychologytools.com/assets/covid-19/guide_to_living_with_worry_and_anxiety_amidst_global_uncertainty_en-gb.pdf

For GENERAL Coronavirus advice click here

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If you think you MAY HAVE or may have been in CONTACT WITH Coronavirus click here

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FOR ADVICE ON SICK NOTES IF YOU ARE OFF WORK DUE TO CORONAVIRUS CLICK HERE

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CLICK HERE FOR GOV.UK INFORMATION - UPDATED DAILY

If you have a medical condition which makes you extremely vulnerable to coronavirus (COVID-19), you can register and tell the government whether or not you need support.

You may have received a letter from the NHS telling you that you’re clinically extremely vulnerable, or been contacted by your GP or hospital clinician.

Follow the link below to find out more

https://www.gov.uk/coronavirus-extremely-vulnerable

Domestic Abuse support during the

Covid-19 Pandemic

This is a particularly high-risk time for Victims of Domestic Abuse, due to current isolation restrictions and potential risks of being with perpetrators in a high stress environment.

If you or anyone you know is suffering from domestic abuse, please seek help.

Here are some useful sites and numbers or you can contact the surgery.

SafeLives:        http://www.safelives.org.uk/news-views/domestic-abuse-and-covid-19

Women’s Aid: https://www.womensaid.org.uk/covid-19-coronavirus-safety-advice-for-survivors/  

Mankind:         https://www.mankind.org.uk/

Domestic abuse helpline Herefordshire 0800 783 1359

National Helpline 0808 2000 247

CLICK HERE FOR MAKATON VIDEOS ABOUT CORONAVIRUS

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IF YOU THINK YOU SHOULD BE EXEMPT FROM WEARING FACE COVERINGS PLEASE  SEE THE INFORMATION IN THE LINKS BELOW. PLEASE DO NOT REQUEST AN EXEMPTION LETTER FROM YOUR GP.

Government guidance on face coverings

Guidance for passengers

Local Medical Committee Guidance (pdf document)

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ABOUTUSEFUL LOCAL, COMMUNITY & NATIONAL CONTACT INFORMATION

Suckley Good Neighbour Scheme -    01886 840480

Alfrick and Lulsey Community shop   01886 832862

Shielding letter

For people with medical conditions who have received a letter advising them to shield for 12 weeks to register for additional support with daily living  tasks such as shopping and social care call the helpline on 0800 0288327.

GoodSam

For the wider community people who are at risk / vulnerable and have been advised to self-isolate. You can refer people to receive the support of an NHS volunteer responder via www.goodsamapp.org/nhs

Here2Help – District and County Council provision

To be contacted by a volunteer fill in the form on the Worcestershire County Council website  RequestForHelp or call 01905 768053 between 8am to 8pm Monday to Sunday. For vulnerable people self-isolating and unable to seek help from friends and neighbours. Aim to respond within 48 hours.

Medicine and Food deliveries

Community Action: 01684 892381

Leave a message with a phone number and what the need is, or email info@communityaction.org.uk and someone will be in touch. (Includes prescription deliveries and food deliveries) (Includes Tenbury).

Age UK Malvern & District Tel: 01684 560666 E: office@ageukmalvern.org medicine and food deliveries

South Worcestershire Citizens Advice

For help with Welfare Support & Benefits, Finances, Debt, Employment, Housing, family and consumer issues, Health and Social Prescribing.

Tel 01684 563611 option 1 or call Worcestershire Adviceline on 03444 111 303

e-mail : enquiries.malvern@citizensadvicesw.org.ukvisit www.citizensadvice.org.uk for 24 hour information

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