If you are unable to attend for your appointment, please let us know as soon as possible so the time can be offered to someone else.
If you arrive late for your appointment, people who are booked in after you may already be waiting. It is unfair to delay patients who have arrived on time. We will still do our best to see you if you have arrived late, but you may be asked to wait until you can be fitted in.
Appointments are monitored by our system and we are alerted to patients who regularly fail to attend their appointments without letting us know. The majority of patients do inform us if they cannot attend.
Please do cancel appointments wherever possible.