Collecting Medication during Coronavirus outbreak
To minimise patient / staff contact, we are now operating an in-car collection system at the surgery. This operates between 10am-12pm and 4pm-6pm. Please only collect medication between these times.
Please drive into the car park when a space is available. The bays are now all now numbered.
DO NOT LEAVE YOUR CAR - instead ring us on 01886 821279 and let us know your bay number. Someone will bring your medication to you.
Payment will be taken by card over the phone to avoid cash changing hands. If you have a payment exemption, please let us know what type so we can complete the back of the prescription form on your behalf.
Please be patient when ringing in. We will answer your call as soon as possible.
You can view a video of the new system in action on our Facebook page at:
DUE TO VERY HIGH DEMAND DURING THE CORONAVIRUS OUTBREAK REPEAT MEDICATION ORDERS WILL TAKE 5 WORKING DAYS TO PROCESS READY FOR COLLECTION
To support your NHS in saving money we would ask that you only order prescriptions that you need and do not re-order items you already have at home. This will help the NHS both locally and nationally in our efforts to save money.
Please FOLLOW THE LINK ABOVE to order your repeat prescription.
If you do not already have a user ID and password, you will need to contact the surgery to obtain your registration letter.
This process links directly to our Patient Information system and will show medications as itemised on your repeat list. It eliminates the need for us to print out your request and enter it manually into our dispensing system. This means that requests are less likely to be mislaid or incorrectly transcribed, so reducing errors and improving efficiency.
You will need to register to use this service but please note that if you are already registered for online appointment booking, you will be able to use your current log in details.
(You may need to contact Reception to activate the medication ordering module.)
The first time you do this you will be asked to register and set up a password. You will then be given a logon ID which you will need to log in to the system. You can then log in and set up your order. Please phone the surgery if you experience any problems registering.
Please note that orders sent after 6pm on Fridays or at weekends are not received by us until Monday morning. All orders require 2 working days from time of receipt to be processed. You can see the progress of your order from the ordering screen.
Alternatively use repeat slips to order your repeat medication and allow two working days from receipt to collecting. (Allow extra for postal problems).
IF YOU REQUIRE MEDICATION URGENTLY WHEN WE ARE CLOSED, PLEASE CONTACT YOUR LOCAL COMMUNITY PHARMACY OR CALL 111
Please avoid telephoning for repeat prescriptions if you can, as emergency calls may be trying to get through.
Periodically you will be asked to see the Doctor if you are on regular treatment.
Sometimes a medicine may have to be sourced from a pharmacy on your behalf. If you are unhappy with this please let us know.
Medicines can be collected from Knightwick Surgery during opening hours, Clifton-on-teme village shop and Martley Garage shop. You will be asked to fill out a Remote Collection Agreement if you wish to use this service. Please ask at Reception.