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The Surgery Bromyard RdKnightwickWorcester, WR6 5PHTel: 01886 821279
To minimise patient / staff contact, we are now operating an in-car collection system at the surgery. This operates between 10am-12pm and 4pm-6pm. Please only collect medication between these times.
Please drive into the car park when a space is available. The bays are now all now numbered.
DO NOT LEAVE YOUR CAR - instead ring us on 01886 821279 and let us know your bay number. Someone will bring your medication to you.
Payment will be taken by card over the phone to avoid cash changing hands. If you have a payment exemption, please let us know what type so we can complete the back of the prescription form on your behalf.
Please be patient when ringing in. We will answer your call as soon as possible.
You can view a video of the new system in action on our Facebook page at:
You will need to register to use this service but please note that if you are already registered for online appointment booking, you will be able to use your current log in details.
(You may need to contact Reception to activate the medication ordering module.)
Please note that orders sent after 6pm on Fridays or at weekends are not received by us until Monday morning. All orders require 2 working days from time of receipt to be processed. You can see the progress of your order from the ordering screen.
Please avoid telephoning for repeat prescriptions if you can, as emergency calls may be trying to get through.
Periodically you will be asked to see the Doctor if you are on regular treatment.
Sometimes a medicine may have to be sourced from a pharmacy on your behalf. If you are unhappy with this please let us know.
Medicines can be collected from Knightwick Surgery during opening hours, Clifton-on-teme village shop and Martley Garage shop. You will be asked to fill out a Remote Collection Agreement if you wish to use this service. Please ask at Reception.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
From 1 April 2019, the charges are:
If you will have to pay for two or more prescription items in three months, or more than 13 items in 12 months, you may find it cheaper to buy a PPC.
There is further information about prescription exemptions and fees on the NHS website
PLEASE NOTE: WE NEED TO SEE PROOF OF YOUR PAYMENT EXEMPTION WHEN YOU COLLECT YOUR MEDICATION
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. We do not accept orders for repeat medication over the phone.
Question: WHAT IS THE DIFFERENCE BETWEEN A DISPENSARY AND A PHARMACY???Answer: A pharmacy can sell a wide range of medicines over the counter and issue medication from a range of Healthcare Professionals. A Dispensary can't!
Knightwick Surgery is a member of the Dispensing Doctors Association and as such can operate a DISPENSARY which can issue medication to our own patients, normally only prescribed by our own GPs. Except in very limited circumstances, we are unable to sell medicines over the counter.
If you are given a prescription from another Healthcare professional we may not be able to dispense the medication for you.
Prescriptions from Dentists MUST be taken to a retail Pharmacy (such as Boots, Rowlands or Ogles) as we are unable to dispense them here.
Private prescriptions or prescriptions from Hospital Consultants etc may be dispensed at the discretion of our GPs but please be aware that this may not always be possible.
The process will take the usual 2 working days as required for normal repeat medication requests.
If you need the medication urgently, it is probably quicker for you to call into the Pharmacy on your way home!
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